Senior Telephone Supervisor at Nakuru County

Full Time @County Government Of Nakuru posted 25 minutes ago in County Government , in Government , in IT & Communication
  • Mombasa County, Kenya, 80100 View on Map
  • Post Date : May 17, 2026
  • Salary: Ksh46,000.00 - Ksh65,000.00 / Monthly
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Job Detail

  • Job ID 3729

Job Description

Senior Telephone Supervisor

JOB REQUIREMENTS

For appointment to this grade, a candidate must have: –

  1.         Served in the grade of Telephone Supervisor I or in a comparable and relevant position in the Public Service for a minimum period of three (3) years;
  2.         Attended and passed an Instructors Training Course for Telephone Supervisors lasting not less than four (4) months from a Government Training Institute or any other recognized Institution;

iii.        Attended and passed a certificate Course for Government Telephone Supervisors lasting not less than four (4) months from a Government Training Institute or any other recognized training institution;

  1.         Proficiency in computer applications;
  2.         Good oral and written communication skills in both English and Kiswahili;
  3.         A diploma in Telecommunication Operations Management or its equivalent qualification from a recognized Institution; and

vii.        Shown merit and ability as reflected in work performance and results.

JOB DESCRIPTION

Duties and responsibilities;

An officer at this level will be in charge of a telephone exchange of seven to ten (7-10) switchboard positions, with a maximum capacity of one hundred (100) exchange lines and approximately one thousand (1000) extension lines.

The officer will be responsible for

  1. Supervision of work at the switchboard;
  2. Telephone exchange routine work;

iii.      Preparation of duty/annual leave roster for telephone personnel;

  1. Collection of telephone traffic data for determining adequacy of telephone facilities and staffing levels;
  2. Liaising with Engineers/Technicians on maintenance of telephone exchange equipment/facilities, Accounts Section on payment of bills and Supplies Section on procurement of telephone facilities/spare parts and stationery.
  3. The officer may also be deployed at the Ministry of state for public service where he/she will be expected to teach operation Theory and conduct refresher courses for the telephone personnel; supervise telephone exchanges in a number of Ministries/Departments and assess the performance of telephone exchange equipment/facilities.

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