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Officer, Customer Care Centre

Full time @Standard Bank Group posted 3 weeks ago in Contact Center jobs
  • Nairobi, Nairobi County, Kenya, 01000 View on Map
  • Post Date : August 22, 2025
  • Salary: Ksh20,000.00 - Ksh100,000.00 / Monthly
  • 1 Application(s)
  • View(s) 52
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Job Detail

  • Job ID 3967
  • Offered Salary  1000
  • Career Level  Others
  • Experience  3 Years
  • Gender  Both
  • Industry  Banking/Insurance
  • Qualifications  Diploma/Degree
  • State  Nairobi
  • City  Nairobi

Job Description

Officer, Customer Care Centre

Job Overview
Business Segment: Personal & Private Banking
Location: KE, Nairobi County, Nairobi, Kenyatta Avenue
Job Type: Full-time
Job Ref ID: 80354255A-0001
Job Description

To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice Branch

Qualifications

Type of Qualification: First degree

Experience Required

3 years

  • Experience within a contact centre environment.
  • Experience of the bank’s products, processes and systems.
Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Exploring Possibilities
  • Following Procedures
  • Making Decisions
  • Meeting Timescales
  • Producing Output

Technical Competencies:

  • Email Management Software Proficiency
  • Communication Tools
  • Effective Communication
  • Basic Computer Troubleshooting
  • Problem-Solving
  • Organization and Time Management
  • Customer Service Orientation
  • CRM System Knowledge

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