Call Center Assistant
Full time @Winas Sacco posted 2 weeks ago in Contact Center jobs , in Customer Care/Support , in Media/Publishing Shortlist Email JobJob Detail
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Job ID 4396
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Offered Salary 1000
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Career Level Others
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Experience 3 Years
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Gender Both
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Industry Media/Publishing
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Qualifications Diploma/Degree/Masters
Job Description
Call Center Assistant – REF: WSL/05/2025/CCA
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DEPARTMENT: LOCATION: REPORTS TO: JOB GRADE: |
Call Center Assistant
Operations Head Office 2A – 2D |
JOB SUMMARY:
We are looking for a dedicated and customer-focused Call Center Assistant / Clerk to handle incoming and outgoing calls, provide information, resolve inquiries, and support administrative functions within the call center. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to manage high call volumes efficiently.
Duties and Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Make outbound calls as needed for follow-ups, reminders, or surveys
- Provide accurate information about products, services, or policies
- Log customer interactions and maintain up-to-date records in the system
- Escalate complex issues to the appropriate department or supervisor
- Assist in data entry, report preparation, and other clerical tasks
- Maintain a polite, helpful, and professional tone at all times
- Follow call scripts and adhere to call center policies and procedures
- Support team performance targets and contribute to customer satisfaction goals
- Perform other administrative duties as assigned by the supervisor
KEY QUALIFICATIONS AND COMPETENCIES
Academic Qualifications
- Minimum Kenya Certificate of Secondary Education (C) Plain
- Diploma or Bachelor’s Degree in Customer Service, mass communication ,public relations , journalism .
- Training in Call Centre Operations or CRM software is an added advantage.
- Age 28 – 35 years
Experience
- At least 2-3 years of experience in a customer service or call centre role, preferably in a SACCO, microfinance, or banking environment.
- Familiarity with call centre technologies and CRM tools.
Skills and Competencies
- Previous experience in a call center or customer service role (preferred)
- Strong verbal and written communication skills
- Proficiency in using call center software and basic computer applications
- Ability to multi-task and work in a fast-paced environment
- High level of accuracy and attention to detail
- Ability to remain calm under pressure and handle difficult calls professionally
- Patience, empathy, and problem-solving skills
How to Apply
Interested qualified candidates are invited to submit their Application and Curriculum Vitae indicating full contact details of three professional referees through Winas DT. Sacco website on the link https://winassacco.com/careers, not later than 23rd May 2025 at 5.00pm. Please note all applications are strictly online.Â
Winas DT. Sacco society does not, and will never solicit money for any part of its recruitment processes including short-listing, interviews, background checks, and /or medical checkups. Only shortlisted candidates will be contacted.
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