Technical Support Operator (Coast)

Full time @MOGO Kenya in Customer Care/Support
  • Mombasa, Tononoka ward, Mvita, Mombasa County, 801..., 80100 View on Map
  • Post Date : September 20, 2025
  • Salary: Ksh20,000.00 - Ksh100,000.00 / Monthly
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Job Detail

  • Job ID 5540
  • Offered Salary  1000
  • Career Level  Others
  • Experience  2 Years
  • Gender  Both
  • Industry  Banking/Insurance
  • Qualifications  Diploma/Degree/Masters
  • State  Mombasa
  • City  Mombasa

Job Description

Technical Support Operator

Motorcycle Inspections after Repossession:

  • Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
  • Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

Car Valuations and inspections:

  • Evaluate the value of cars using industry-standard valuation techniques and tools.
  • Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.

GPS Tracker Installation:

  • Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
  • Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.

SIM Card Installation

  • Install SIM cards to the GPS devices.

Motorcycle Repairs:

  • Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
  • Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.

Client Assistance during Loan Application:

  • Offer technical guidance and support to clients throughout the loan application process.
  • Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.

Documentation and Reporting:

  • Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
  • Generate comprehensive reports and documentation for internal use and compliance purposes.

Quality Assurance:

  • Uphold high standards of quality and accuracy in all technical tasks performed.
  • Continuously monitor and assess processes to identify opportunities for improvement.

Customer Relations:

  • Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
  • Ensure a customer-centric approach throughout interactions.

Compliance and Safety:

  • Adhere to company policies, industry regulations, and safety protocols in all tasks.
  • Prioritize safety during installations, repairs, and inspections.

Inspection and Diagnosis:

  • Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c
  • Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis

WHAT YOU NEED

  • Diploma or Degree in engineering or related field.
  • 2 Years Previous experience
  • Fluent in English and Swahili
  • Knowledge of Kenyan car market e.g. model features, vehicle technical structure
  • High sense of responsibility, preciseness, ability to plan and set priorities;
  • Ability to work a flexible schedule including weekends, holidays and evenings
  • Driver’s Licence – BCE category

With us you will:

Feel Good

  • A friendly and dynamic work environment
  • An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
  • Active social life and events

Win

  • Fast results without the friction of bureaucracy
  • Great victories due to the transparency of the company and its goals
  • Bonuses and awards for the great work
  • Participate in victory celebrations with your co-workers

Grow

  • Together with an intelligent team
  • Yourself and the company with the established feedback culture
  • Your knowledge with training possibilities

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