Business Analyst (Contract-6 Months)

We currently have an exciting career opportunity for the Business Analyst within Jubilee Asset Management Limited. The position holder will report directly to the Project Manager with a dotted reporting line to the Head of Operational Excellence. The role will be based at our Head Office in Nairobi.

Classified as Non-Business
Job Ref. No. JAML054
Position: Business Analyst (Contract-6 Months)
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in
Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite
insurer in East Africa, handling Life, Pensions, Asset Management and Medical Insurance. Today, Jubilee is the number
one insurer in East Africa with over 1.9 million clients. Jubilee Insurance has a network of offices in Kenya, Uganda,
Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock
exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange.
Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya
and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for the Business Analyst within Jubilee Asset Management Limited.
The position holder will report directly to the Project Manager with a dotted reporting line to the Head of Operational
Excellence. The role will be based at our Head Office in Nairobi.
Role Purpose
The role-holder will act as a key liaison between business users and technical teams, translating business needs into
actionable technical requirements and responsible for managing the requirements of the lifecycle. He/she will ensure
solutions meet defined standards through thorough testing and validation. Success will be measured by customer
satisfaction and the delivery of high-quality, impactful solutions that enhance overall user experience and support
organizational goals.
Main Responsibilities
Strategic Responsibilities:
1. Conducting extensive business analysis by engaging business users and other relevant stakeholders to understand
the business needs from a technical solution point of view, document such requirements in a comprehensive
business requirements document (what and why?) and translate to a detailed functional specifications document
(how?).
2. Facilitating comprehensive solutions testing by developing comprehensive test cases with defined success criteria
as per the requirements, formulating a traceability matrix for requirements, guiding users in the testing process
and obtaining test results to inform decisions in project execution.
3. Collate, analyse, and action feedback from internal and external customers, derive insights from data and design
specific solutions that address customer needs and optimize digital customer experience considering optimal
customer journeys.
4. Conducting benchmarking in the market to align solution proposals innovatively with best practices, to ensure
adherence to regulatory requirements in business operations and information handling for total compliance.
Classified as Non-Business
5. Work proactively with key stakeholders to deliver excellence in all digital customer interactions and apply an agile
change methodology to quickly and effectively drive improved customer outcomes.
Operational Function:
1. Elicit requirements through interviews, document analysis, requirements workshops, surveys, business process
descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
2. Critically evaluate information gathered from multiple sources, consolidate and translate into actionable format by
the relevant stakeholders in the solution delivery team.
3. Review, understand and evaluate processes and systems impacting/ supporting the business units. Identifying
ways to improve processes and systems in line with changing work practices & emerging technologies.
4. Design, analyse and document workflow and make appropriate recommendations that will positively impact
operational effectiveness in collaboration with other stakeholders.
5. Conduct root cause analysis on emerging issues from customer complaints, risk and audit issues to determine the
appropriate solutions to address the gaps. Classified as Public.
6. Assist with benchmarking activities with other companies and organizations within and outside the industry. Assist
management in interpreting and comparing benchmarking data to Jubilee’s digital operations.
7. Collaborate with relevant stakeholders to design and implement optimal Customer Journey’s across the various
customer touchpoints.
8. Conduct technical quality assurance on developed solutions before engaging users for User Acceptance Testing to
ensure there are no obvious flaws in the solutions.
Leadership and Culture
1. Work with key stakeholders to ensure products taken to market meet sponsor and end-consumer requirements
through rigorous testing on the following: user acceptance testing, system integration testing, Unit testing,
Operational readiness testing etc.
2. Work closely with Business teams (as well as internal and external project partners where appropriate) to devise,
develop and deliver appropriate technologies to optimize business operations.
3. Encourage knowledge transfer and lessons learnt activities within the project team and key stakeholders from the
requirements management cycle.
Corporate Governance Responsibilities:
1. Work with key stakeholders to ensure products taken to market meet sponsor and end-consumer requirements
through rigorous testing on the following: user acceptance testing, system integration testing, Unit testing,
Operational readiness testing etc.
2. Work closely with Business teams (as well as internal and external project partners where appropriate) to devise,
develop and deliver appropriate technologies to optimize business operations.
3. Encourage knowledge transfer and lessons learnt activities within the project team and key stakeholders from the
requirements management cycle.
Key Competencies
1. Demonstrated capability for problem solving, decision making and sound judgment.
2. Excellent oral and written communication skills as well as excellent presentation skills
3. Strong relationship building, team building and interpersonal skills for effective stakeholder management.
4. Prioritizes effectively, maintains a clear focus, and sees action through to delivery.
Classified as Non-Business
5. Builds trust and demonstrates integrity in all circumstances.
6. Innovative in application of best practices as an excellent champion.
7. Systems & design thinking – understanding the “big picture”.
8. Awareness of the latest technological trends.
Qualifications
1. Graduate degree in Business or IT related field.
2. Professional qualification in Business Analysis (IIBA or equivalent).
3. Professional qualification in Project Management (PMP or PRINCE2) or Process Analysis (Lean six sigma, ABPMP etc)
is an added advantage.
Relevant Experience
1. At least 5 years’ experience in Business Analysis in complex projects.
2. Knowledge of the insurance industry is an added advantage
3. A thorough understanding of how to interpret customer needs and translate them into business and
functional requirements for complex projects.
4. Proficient in the use of Microsoft office suite and testing tools.
If you are qualified and seeking an exciting new challenge,
please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and
Position by 22nd July 2025.
Only shortlisted candidates will be contacted.