Customer Care Assistant II
Full Time @Water Resources Authority (WRA) posted 1 week ago in Customer care & Support Shortlist Email JobJob Detail
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Job ID 3517
Job Description
Customer Care Assistant II
- Job Type Full Time
- Qualification Diploma
- Experience3 years
- Location Nairobi
- Job Field Customer Care, Success and Service
Job summary
- This will be the entry and training grade for diploma holders in this cadre. An officer at this level will work under supervision of a senior officer.
Customer Care Function
- The cadre is responsible for managing internal and external communication, enhance brand reputation and engage stakeholders ensuring consistent communication aligned with the Authority’s goals and values.
Duties and Responsibilities will entail:
- Receiving, guiding and directing visitors;
- Responding to customer inquiries in a timely and accurate manner;
- Maintaining office security by following safety procedures and controlling access via the reception desk;
- Maintaining visitors register and issuing of visitors passes;
- Operating the switch board and reporting any telecommunication faults;
- Recording customer feedback; and
- Receiving and recording customer complaints;
- Observing tidiness at the reception area with all necessary stationery and material; and
- Keeping an updated record of customer needs, concerns, and questions.
Job Specifications
For appointment to this grade, the candidate must have:
- Served a minimum of three (3) years cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position;
- Diploma in any of the following disciplines: Communications, Journalism, Public Relations, Customer Care or an equivalent qualification from a recognized institution; and
- Proficiency in computer applications.
Terms of Service and Remuneration
Successful candidates will serve for a probationary period of six (6) months thereafter convert to Permanent and Pensionable Terms of Service. Remuneration will be subject to the existing terms approved by the Salaries and Remuneration Commission.
The advertisement can be accessed on the Authority’s website: www.wra.go.ke. Candidates who meet the requirements for each of the positions should fill and submit the application form online in a typed format to be received on or before 1 st June 2026. Hard copy application forms can be dropped at our offices in NHIF Building, 9 th floor, Records Office. To apply click here: https://forms.gle/KX93EQJ2qaSbbLLG7
Applications should be addressed to
The Chief Executive Officer
Water Resources Authority
NHIF Building, 9th Floor Wing B, Ragati Road
P. O. Box 45250-00100,
NAIROBI
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