Deputy Director Complaints Management

Job Detail

Job ID 5042
Offered Salary 1000
Career Level Others
Experience 10 Years +
Gender Both
Industry Law/Legal
Qualifications Diploma/Degree/Masters
State Nairobi
City Nairobi

Job Description

Deputy Director Complaints Management

Job Purpose

Co-ordinates management of complaints received on procurement and asset disposal proceedings from procuring entities, tenderers, contractors or the general public that are not subject of administrative review.

Key Responsibilities/ Duties / Tasks

Managerial Responsibilities

Provide leadership on Complaint Management on public procurement and asset disposal proceedings and contracts;
Follow up on implementation of orders and directives to procuring entities and contractors on public procurement and asset disposal;
Facilitate collaboration with other government agencies with investigative powers on public procurement matters on complaints received;
Lead staff using performance management and development process to encourage staff contribution and goal setting, feedback, and performance development planning;
Directs the enforcement of orders and directives to procuring entities and contactors on public procurement and asset disposal;
Facilitate the development and implementation of policy documents, manuals, and guidelines on Investigations and Enforcement;
Coach, mentor, and develop staff, including overseeing new staff and provide career development planning;
Steers the development and implementation of good governance and risk management practices within the department to ensure effective and efficient service delivery;
Spearheads the adoption of information & communication technology systems within the department to ensure efficient service delivery;
Articulate matters on Public Procurement and Assets Investigation in various local and international forums.

Operational Responsibilities / Tasks

Advise the Director, Complaints & Investigations on complaints received on procurement and asset disposal proceedings from procuring entities, tenderers, contractors or the general public that are not subject of administrative review;
Provide relevant information on complaints made on procuring entities to other internal departments and external stakeholders/partners through the Director, Complaints and Investigations;
Maintain a register on complaints made on procuring entities;
Apply appropriate information & communication technology innovations and systems for efficient management of complaints;
Prepare and implement departmental budgets, procurement and asset disposal plans and work- plans
Implement Board resolutions regarding investigations;
Chairs departmental meetings;
Nominate staff from the department to various committees at the Authority;
Signs off departmental documents;
Submits departments reports to Director – Complaints and Investigation;
Monitor implementation of contracts regarding the department on behalf of the Authority;
Appraise staff of the department.

Job Dimensions:

Financial Responsibility

Oversees the implementation of the departmental approved budget and Procurement and asset disposal plan;
Initiate departmental expenditure;
Direct the preparation of departmental procurement and asset disposal plan;
Steers the implementation of departmental resource mobilization strategies.

Responsibility for Physical Assets

Office equipment,
Tools, and
Furniture;

Decision Making / Job Influence

Strategic
Financial
Analytical
Tactical
Operational

Working Conditions

Predominantly works in office setting at the headquarters with occasional international and local travels;
Deals with sensitive and risky matters;
Operates within legislated timelines and strict deadlines resulting to long hours.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

Master’s Degree in any of the following disciplines; Procurement and Supply Chain Management, Applied Sciences, Biological Sciences, Physical Sciences, Social Sciences, Business Studies, Education, Law or related field from a recognized institution.
Bachelor’s degree in any of the following disciplines; Procurement and Supply Chain Management, Applied Sciences, Biological Sciences, Physical Sciences, Social Sciences, Business Studies, Education, Law or related fields from a recognized institution; and

Professional Qualifications / Membership to professional bodies

Professional Diploma in a relevant field or its equivalent qualification from a recognized institution;
Management course lasting not less than 4 weeks from an institution recognized in Kenya; and
Membership in a relevant professional body in good standing.

Previous relevant work experience required.

A minimum period of Ten (10) years relevant work experience, four (4) years of which should have been the level of management.

Functional Skills, Behavioral Competencies/Attributes:

Analytical
Negotiation
Communication
Leadership and Integrity and ethical
People Management skills
Planning and Organizational Proficiency in computer applications

Method of Application

TERMS

Officers at Grade PPRA 2 shall be engaged on contracts of up to five (5) years renewable once subject to performance and retirement age.
Officers at Grade PPRA 3 shall be engaged on contracts of up to five (5) years renewable subject to performance and retirement age.
As a general policy, employees will be required to serve in one Directorate, Department, or Region for three (3) years after which they may be eligible for consideration for job rotation.

Interested and qualified persons are requested to make their applications ONLINE through jobs portal at: https://ppra.go.ke/careers

Shortlisted candidates will be expected to bring the original certificates for verification during the interview.

All applications to reach the Authority by the close of business on or before 4th April 2025 at 5.00 P.M East African Time (EAT).

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