• 0
    Notifications 0 new
    You have no notifications.
Post New Job

Digital, Brand & Customer Experience Manager

Full time @Africa Merchant Assurance Company (AMACO) posted 3 months ago in Insurance , in IT/Telcom
  • Nairobi, Nairobi County, Kenya, 01000 View on Map
  • Post Date : June 26, 2025
  • Apply Before : June 26, 2025
  • Salary: Ksh10,000.00 - Ksh50,000.00 / Monthly
  • 0 Click(s)
  • View(s) 104
Email Job

Job Detail

  • Job ID 1551
  • Offered Salary  1000
  • Career Level  Others
  • Experience  2 Years
  • Gender  Both
  • Industry  Banking/Insurance
  • Qualifications  Degree Bachelor
  • State  Nairobi
  • City  Nairobi

Job Description

Digital, Brand & Customer Experience Manager

We are seeking a strategic, innovative, and customer-centric professional to join our team as the Digital, Brand & Customer Experience Manager. This pivotal role is responsible for driving digital transformation, enhancing brand presence, and delivering exceptional customer experiences across all channels. You will lead integrated marketing strategies, manage brand identity and communications, and oversee customer care operations to support the company’s long-term vision and growth.

The ideal candidate is passionate about building strong customer relationships, leveraging technology to improve touchpoints, and aligning brand values with customer expectations in a dynamic insurance marketplace.

Key Responsibilities:Brand & Customer Experience Manager

    • Lead Digital Strategy: Drive the company’s digital transformation through strategic initiatives, platform management, and campaign optimization to enhance customer engagement and acquisition.

    • Manage Brand Identity: Oversee brand positioning, messaging, and visual identity across all channels, ensuring consistency and strengthening market presence.

    • Enhance Customer Experience: Design and improve end-to-end customer journeys across digital and traditional touchpoints, aligning with customer expectations and business goals.

    • Oversee Customer Care Operations: Manage customer service teams and processes to deliver exceptional, responsive, and empathetic support that boosts satisfaction and loyalty.

    • Analyze Performance & Insights: Monitor digital, brand, and CX performance metrics; derive insights from customer data and market trends to drive continuous improvement.

How to Apply:
Interested candidates are invited to Apply Here 

Closing Date

May 28, 2025, 5 p.m.

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.