Digital Product Manager
Full time @Prime Bank Kenya posted 2 months ago in Banking Shortlist Email JobJob Detail
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Job ID 3031
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Both
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Industry Banking/Insurance
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Qualifications Degree Bachelor
Job Description
Digital Product Manager
Prime Bank is seeking a Digital Product Manager to join our dynamic
Digital Banking and Technology team. This role is pivotal in driving
innovation, enhancing customer experiences, and ensuring we stay
ahead in the ever-evolving financial landscape.
KEY RESPONSIBILITIES
Develop and execute the digital product roadmap aligned with the
bank’s strategic objectives.
Identify market trends, customer needs, and competitor activities
to inform product innovation.
Collaborate with stakeholders to define product vision, goals, and
success metrics.
1. Product Strategy & Development
Lead the end-to-end lifecycle of digital products from ideation to
launch and beyond.
Continuously evaluate product performance and identify areas for
improvement.
Ensure compliance with regulatory and security requirements
throughout the product lifecycle.
2. Product Lifecycle Management
Work with UX/UI teams to design intuitive and user-friendly digital
experiences.
Leverage customer feedback and analytics to enhance product
features and functionality.
Promote digital adoption through targeted customer education
and engagement strategies.
3. Customer Experience & Engagement
Work cross-functionally with IT, marketing, operations, and
compliance teams to deliver seamless digital solutions.
4. Stakeholder Collaboration
Engage with external vendors and fintech partners to explore
innovative digital solutions.
Communicate product updates and performance metrics to senior
management and key stakeholders.
Stay abreast of emerging digital banking technologies such as AI,
blockchain, and open banking APIs.
Drive the adoption of agile methodologies and digital
transformation initiatives within the bank.
Evaluate and recommend new tools and platforms to enhance the
bank’s digital offerings.
5. Technology & Innovation
Ensure digital products comply with local and international banking
regulations and cybersecurity standards.
Identify potential risks in digital channels and implement
appropriate controls.
Work closely with the risk and compliance teams to ensure
adherence to industry best practices.
6. Risk & Compliance Management
Responsible for key performance indicators (KPIs) such as digital
adoption rates, customer satisfaction, and revenue contribution.
Prepare regular reports and presentations for senior management
on product performance and opportunities.
Use data analytics to drive informed decision-making and
continuous improvement.
7. Performance Monitoring & Reporting
KEY QUALIFICATIONS & EXPERIENCE: Digital Product Manager
Bachelor’s degree in Business, Computer Science, Information
Technology, or a related field.
Professional certifications in product management (e.g., Certified
Scrum Product Owner, PMI-PBA) are an added advantage.
Minimum of 5-7 years of experience in digital banking, product
management, or fintech.
Proven experience in developing and launching digital financial
products (e.g., mobile banking, internet banking, digital wallets).
Strong understanding of banking regulations, compliance, and
cybersecurity related to digital products.
Experience working in an agile environment and familiarity with
digital product development methodologies.
KEY COMPETENCIES AND SKILL: Digital Product Manager
Strategic Thinking: Ability to align digital product strategies with
business objectives.
Customer-Centric Mindset: Strong focus on enhancing customer
experience through digital channels.
Technical Acumen: Understanding of digital technologies, APIs,
and integration processes.
Project Management: Ability to manage multiple projects and
deliver within deadlines.
Analytical Skills: Proficiency in data-driven decision-making and
performance analysis.
Collaboration & Communication: Strong stakeholder management
and communication skills.
Problem-Solving: Ability to troubleshoot issues and find innovative
solutions.
KEY PERFORMANCE INDICATORS (KPIS):
Growth in digital product adoption and usage rates.
Customer satisfaction and Net Promoter Score (NPS).
Revenue contribution from digital channels.
Compliance with regulatory and security standards.
Time-to-market for new digital products and features.
WHAT WE OFFER
Competitive salary and benefits package.
Collaborative and inclusive work environment.
Professional growth and development opportunities.
HOW TO APPLY
Candidates with the required qualifications, experience and competencies
who wish to apply for the above position are required to their
CVs to jobs@primebank.co.ke by February 7th, 2025
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