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Head of Marketing and Customer Experience

Full time @Safaricom Investment Co-operative posted 2 months ago in Real Estate/Property , in Sales/Marketing
  • Nairobi, Nairobi County, Kenya, 01000 View on Map
  • Post Date : July 22, 2025
  • Apply Before : July 22, 2025
  • Salary: Ksh30,000.00 - Ksh100,000.00 / Monthly
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Job Detail

  • Job ID 3090
  • Offered Salary  1000
  • Career Level  Others
  • Experience  7 Years
  • Gender  Both
  • Industry  Sales/Marketing
  • Qualifications  Diploma/Degree
  • State  Nairobi
  • City  Nairobi

Job Description

Head of Marketing and Customer Experience

Job Description

We are seeking a Head of Marketing and Customer Experience to lead the strategic marketing of SIC products which include housing projects, VAS, New ventures, Investment products and land business, while also overseeing the end-to-end customer experience function, ensuring consistent service quality and customer satisfaction across all touchpoints.

What You Will Do

  • Setting up structured and strategic marketing initiatives to drive visibility and sales.
  • Leading cross-functional teams and managing large budgets and ensure that they handle increasing customer interactions, manage expectations, and resolve issues proactively.
  • Ensure competitive brand positioning, campaigns are targeted and ROI-driven, and customers receive seamless experiences throughout the lifecycle from awareness to after-sales support.
  • Come up with strategies to enhance brand reputation, increased sales, and improved customer retention.
  • Developing and executing CX and marketing strategies for housing and land products.
  • Leading branding, advertising, digital marketing, events, and public relations.
  • Collaborating with sales, product, and technical teams to ensure aligned go-to-market execution.
  • Tracking KPIs related to campaign performance, client satisfaction (NPS), Lead generation and customer retention.

Qualifications

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