Junior Clerk – CSE – Olkalou

Job Detail

Core Responsibilities

Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.
Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
Registering patients correctly on the Health Information Systems.
Timely & correct billing of services rendered to clients on the relevant billing systems.
Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.
Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.
Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.
Providing necessary information regarding the medical centers’ services and availability of the relevant service required.
Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.
Providing feedback and information to the claims team in a bid to streamline accounting processes.
Submitting error-free invoices on time i.e., within 7 days.

JOB REQUIREMENTS

Minimum Qualifications

Experience

Technical skills/Leadership competencies