Job Detail
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Job ID 8818
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Offered Salary 1000
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Career Level Others
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Experience 4 Years
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Gender Both
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Industry IT/Telcom
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Qualifications Diploma/Degree/Masters
Job Description
Product Configuration Specialist
Reporting to the Senior Manager, Digital Channels, this role is responsible systems administration to ensure the scalability, performance, and reliability, ensuring Automation has been done to detect, handle failures and mitigate system failures that would cause disruptions. The role is also responsible for working closely with various stakeholders to define requirements, feature roadmaps, document and sign off change requests as well as plan for platform upgrade and enhancements. This job holder will support development of new products and support services, enhancements, maintenance and creating customer focused self-service and digitally enabled products. The role is also responsible for driving innovation and roadmap on the bank’s payments and lending platform through the Technology team and 3rd party vendors and partners.
Key Responsibilities; –
- Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
- Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems.
- Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues.
- Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes.
- Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations.
- Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides.
- Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions.
- Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management.
- Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in computer science/ technology related (Required).
- Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
- Master’s Degree Computer Science or Business related (Added advantage).
- 5 years’ work experience in IT, with at least:
- 3 years’ experience in mobile banking, internet banking and Digital lending support (Required)
- 1- year experience in Payment Platform configuration and Support (Required).
- 2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired).
- 1-year experience in Devops and Agile practice (Required).
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered, your application must be received by Friday,13th February 2026.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.
Required skills
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