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Relationship Officer – Personal Banking job at Equity

Full time @Equity Bank Kenya posted 3 months ago in Banking Email Job

Job Detail

  • Job ID 799
  • Offered Salary  1000
  • Career Level  Others
  • Experience  2 Years
  • Gender  Both
  • Industry  Banking/Insurance
  • Qualifications  Degree Bachelor
  • State  Nairobi
  • City  Nairobi

Job Description

Job Description

Relationship Officer – Personal Banking  – ()

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to fill the role of Relationship Officer – Personal Banking.

Job Purpose:

Reporting to the Relationship Manager, Business, the officer will be responsible for overseeing growth of the loan book, deposit mobilization, onboarding customers on digital platform and providing insurance solutions to the customers within the bank.

Key Responsibilities : Relationship Officer – Personal Banking

Customer Onboarding and Training:

  • Onboard and train customers on digital platforms.

Client Acquisition and Marketing:

  • Acquire new customers through marketing and institutional visits to private institutions, NGOs, parastatals, and government institutions.
  • Conduct strategic marketing drives and forums, including counties and schools.

Customer and Institutional Appraisal:

  • Facilitate MOUs and loan facilities through customer and institutional appraisals.

Loan Processing and Management:

  • Ensure timely loan approvals and disbursements within SLAs.
  • Compile loan applications for discussion at the Branch Credit Committee (BCC).
  • Complete loan contracts by explaining risks, reviewing applications, obtaining signatures, and batch proofing.
  • Review financial data to determine risk factors for decision-making at the BCC.

Arrears and Post-Disbursement Management:

  • Engage with customers daily to manage arrears.
  • Conduct post-disbursement visits to ensure customer satisfaction and compliance.

Client Assistance and Relationship Management:

  • Assist clients in determining the most suitable loan to meet their financial objectives and needs.
  • Promptly follow up on customer complaints until resolved.
  • Maintain and manage customer relationships to ensure satisfaction and loyalty.

Deposit Mobilization and Documentation:

  • Mobilize deposits

Qualifications: Relationship Officer – Personal Banking

Qualifications, Experience

  • University degree in a Business-Related Course, Education, Social Sciences or Advanced Diploma in business related course.
  • Overall C+ in KCSE (C+ in mathematics)
  • 2-3 Years’ experience
  • Sales experience is an added advantage.
  • Experienced in project management; Monitoring and evaluation is an added advantage.
  • Computer literacy with high command in Microsoft suite.

Key Competencies & Skills

 

Organization

: Credit

Employment Type

: Regular

Job Level

: Non-Management

Job Shift

: Day Job

 

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