Sales & Marketing Manager

Reporting to:              General Manager Business & Commercial Services
Employment Type:     Five (5) Years renewable Contract Subject to retirement age and performance
Work Station:              Nairobi
Duties and Responsibilities
Prepare financial budgets, reports and statements relating to marketing and sales of the Corporation’s products and services.

1. Facilitating, monitoring and absorption of budget for the Division.
2. Formulate and monitor implementation of sales and marketing strategies across all business units.
3. Monitor performance and prepare periodical reports.
4. Identify and negotiate for key strategic partnerships to increase the level of business.
5. Lead in liaisons with key government agencies to ensure customer satisfaction.
6. Establish key linkages between the customer and the operations team to ensure achievement of agreed service level agreements.
7. Develop business growth strategy and monitor implementation to achieve financial gain and customer satisfaction.
8. Provide market and customer feedback information to the business development teams for purposes of new business development.
9. Conduct stake holder engagements with key industry players including shipping lines, clearing and forwarding agents and other logistics interveners.
10. Manage cross border relationships with various regional clients for the purpose on enhancing business volumes and customer relationships.
11. Formulate and monitor customer retention and acquisition strategies across the various business units to enhance service.
12. Constantly assess and analyse changes in the business environment including competitive analysis and advising on remedial action.
13. Monitor the key customer account relationships to ensure customer satisfaction.
14. Formulate and Implement pricing strategy through fixing of rates, fares and other charges.
15. Coordinate implementation of feedback, market research and liaisons with other departments and communicating with customers.
16. Implement Quality Management System by ensuring that business process meets the requirements of Quality Management Systems.
17. Coaching, mentoring, and developing staff using relevant human resource tools.
18. Implement Risk register by ensuring that business process meets the requirements of Risk criteria.

Requirements of the Position

1. Master’s degree in business-related field from a recognized institution.
2. Bachelor’s degree in Commerce specialization in Marketing or equivalent from a recognized Institution.
3. A Minimum of Ten (10) years relevant work experience, Five (5) of which must be in Senior Management position.
4. A management course lasting not less than four (4) weeks from a recognized institution will be an added advantage.
5. Registered Member to MSK, CIM or relevant professional body;
6. Proficiency in computer applications.

Skills and Competences

1. Excellent communication skills and the ability to network.
2. Team working skills.
3. Adaptability and the ability to juggle multiple projects.
4. Strong attention to detail.
5. Good organization and planning skills.
6. Creativity, writing and oral skills.
7. Commercial awareness.

MANDATORY REQUIREMENTS FOR ALL POSITIONS 
Applicants MUST provide the following documents on application: –

1. A Signed application letter;
2. A detailed Curriculum Vitae indicating current and previous employers, positions held, level of education, current and expected salary, notice period required to take up appointment and names of at least three professional referees;
3. Copies of academic and professional certificates; and
4. Copy of National Identification Card or Passport.

Important Information to note:

1. Candidates should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application;
2. Only shortlisted and successful candidates will be contacted;
3. Canvassing in any form will lead to automatic disqualification;
4. Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates during interviews; and
5. It is a criminal offence to present fake certificates/documents.
6. Beware fraudsters misusing the Company name to solicit money from unsuspecting job seekers.

Only Successful candidates will be expected to present the following Chapter Six Clearance Certificates: –

1. Valid Certificate of Good Conduct from the Directorate of Criminal Investigations;
2. Valid Clearance Certificate from Higher Education Loans Board (HELB);
3. Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA);
4. Current Clearance from the Ethics and Anti-Corruption Commission (EACC); and
5. Current Report from an approved Credit Reference Bureau (CRB).

Kenya Railways is an Equal Opportunity Employer and is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities.
THEREFORE, PEOPLE WITH DISABILITIES, THE MARGINALIZED, THE MINORITIES AND FEMALE CANDIDATES ARE ESPECIALLY ENCOURAGED TO APPLY.
Applications without the relevant qualifications, copies of documents/details as sought for will not be considered.
APPLICATION PROCEDURE
Interested candidates fulfilling the required qualifications should submit their application clearly indicating the position applied for and vacancy Reference Number as the subject heading via the Job-link posted on Kenya Railways website.
NOTE: These positions are open to KENYAN Citizens ONLY.
The successful candidates for the positions will be offered competitive remuneration package in accordance with the Corporation guidelines.
Candidates who meet the above requirements should submit their applications by 28th April 2026 at 5.00pm so as to reach: –

The Managing Director,
Kenya Railways Corporation,
Workshops Road,
Off Haile Selassie Avenue,
NAIROBI.
Please note that applications will ONLY be via job-link, hard copies shall not be considered.
Canvasing in any form or failure to attach any of the stipulated documents shall lead to automatic disqualification.