Senior Customer Care Assistant
Full time @Public Benefit Organizations Regulatory Authority posted 4 months ago in Customer Care/Support Shortlist Email JobJob Detail
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Job ID 2389
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Both
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Industry Media/Publishing
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Qualifications Diploma/Degree
Job Description
Job Title Senior Customer Care Assistant
Grade/Level PBORA 7
Reference PBORA/7/SCCA/2025
Positions 1
Duties and Responsibilities: Senior Customer Care Assistant
i. Maintaining calls register;
ii. Answering and directing telephone calls;
iii. Updating institutional telephone directory; attending to physically challenged visitors and
staff;
iv. Verifying telephone bills before payments; reporting promptly any switchboard defects to
the supervisor;
v. Directing and guiding visitors; liaising with telephone service providers; providing good
customer care service;
vi. Supervising and guiding junior staff;
vii. Collecting customer information, analyzing customer needs and giving recommendations
to the management.
viii. Any other duties as assigned from time to time
a) Person Specifications
For appointment to this grade a candidate must have: –
i. At least four (4) years relevant Experience;
ii. A Diploma Certificate in Public Relations, Mass Communication, Communication Studies,
Journalism, International relations or any other approved equivalent qualifications from a
recognized institution;
iii. Minimum KCSE C- (minus) or its equivalent
iv. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a
recognized institution;
v. Telephone Occupational Test II from a recognized institution;
vi. Certificate in Customer Care from a recognized institution;
vii. Demonstrated merit and shown ability as reflected in work performance and results;
viii. Proficiency in computer applications; and
ix. Fulfill the requirements of Chapter 6 of the Constitution
