Job Detail
Job Description
Receptionist jobs in Nairobi with No experience
Receptionist/Cashier at Nairobi Safari Club
Role Purpose:
- Responsible for greeting and registering Hotel guests, providing guest service throughout the customer journey and settling guest accounts upon departure.
ROLES AND RESPONSIBILITIES
(include but are not limited to):
- Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.
- Welcome guests upon arrival with courtesy and Register arrivals according to the hotel standards and procedures including the adherence to all credit and accounting procedures.
- Manage guest-room inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
- Room guests according to reservation requests and inventory availability.
- Programme guest keys and master keys following established standards and procedures.
- File and manage registration cards for guests according to the hotel standards and procedures.
- Create, modify and cancel guestroom reservations for walk-ins when required.
- Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.
- Provide guests with concierge advice and information and Coordinate tasks of Bell Desk and luggage service.
- Handle all incoming calls to the hotel, attend to guest inquiries, and resolve any issues in a timely and professional manner to ensure guest satisfaction.
- Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
- Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
- Post manual charges, advance deposits, no show charges and other charges as required following established procedures.
- Carefully manage the cash float according to established standards and procedures.
- Promote SBEC to guests by highlighting programme benefits, and assisting with queries and enrolment and provide existing SBEC members with additional services as stipulated by the programme or existing promotions.
- Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents.
- Perform other assignments to meet business needs as directed by your superiors.
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Receptionist job at Wilson Airport Hospital
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer phone calls, schedule appointments, and manage appointment calendars.
- Register new patients, verify insurance information, and collect patient demographic and insurance details.
- Ensure patient registration forms and medical history information are accurately completed and updated.
- Coordinate patient check-in and check-out processes, including collecting copayments and processing payments.
- Manage patient inquiries and direct them to appropriate departments or healthcare providers.
- Maintain cleanliness and organization of the reception area, waiting room, and front desk.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Provide administrative support to clinical and non-clinical staff as needed.
Qualifications: Receptionist
- High school diploma or equivalent; additional certification in office administration or medical office management preferred.
- Previous experience in customer service, reception, or administrative role is advantageous.
- Proficiency in using multi-line phone systems, electronic health records (EHR) systems, and basic computer applications.
- Excellent communication and interpersonal skills, with the ability to interact professionally with patients and colleagues.
- Strong organizational skills and attention to detail in managing appointments and patient records.
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment.
- Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice.
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