Call Centre Officer II – 3 Posts
Full Time @Independent Policing Oversight Authority (IPOA) posted 2 days ago in Customer care & Support Shortlist Email JobJob Detail
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Job ID 3548
Job Description
Call Centre Officer II – 3 Posts
Job Purpose
- Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.
Key Responsibilities/ Duties / Tasks
An officer at this grade will undertake the following duties and responsibilities:
- Receiving and processing complaints on police misconduct at the call centre;
- Implementing internal case intake committee recommendations;
- Updating records at the call centre;
- Implementing systems and processes at the call centre for the efficient management of complaints against the police;v.
- Collecting and collating data for internal and external reports pertaining to the call centre;
- Providing feedback to the complainants on the status of complaints;
- Implementing risk mitigation measures; and
- Supporting the implementation of quality assurance standards in the call centre.
Knowledge, Experience and qualifications required
For appointment to this grade, an officer must have the following qualifications:
- Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and
- Proficiency in computer application.
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