Receptionist/Cashier at Nairobi Safari Club
Full time @Nairobi Safari Club posted 1 month ago in Administration / Secretarial Jobs , in Hospitality Shortlist Email JobJob Detail
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Job ID 3443
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Offered Salary 1000
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Career Level Others
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Experience Less Than 1 Year
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Gender Both
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Industry Hotel/Hospitality
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Qualifications Diploma/Degree
Job Description
Receptionist/Cashier at Nairobi Safari Club
Role Purpose:
- Responsible for greeting and registering Hotel guests, providing guest service throughout the customer journey and settling guest accounts upon departure.
ROLES AND RESPONSIBILITIES
(include but are not limited to):
- Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.
- Welcome guests upon arrival with courtesy and Register arrivals according to the hotel standards and procedures including the adherence to all credit and accounting procedures.
- Manage guest-room inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
- Room guests according to reservation requests and inventory availability.
- Programme guest keys and master keys following established standards and procedures.
- File and manage registration cards for guests according to the hotel standards and procedures.
- Create, modify and cancel guestroom reservations for walk-ins when required.
- Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.
- Provide guests with concierge advice and information and Coordinate tasks of Bell Desk and luggage service.
- Handle all incoming calls to the hotel, attend to guest inquiries, and resolve any issues in a timely and professional manner to ensure guest satisfaction.
- Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
- Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
- Post manual charges, advance deposits, no show charges and other charges as required following established procedures.
- Carefully manage the cash float according to established standards and procedures.
- Promote SBEC to guests by highlighting programme benefits, and assisting with queries and enrolment and provide existing SBEC members with additional services as stipulated by the programme or existing promotions.
- Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents.
- Perform other assignments to meet business needs as directed by your superiors.
Skills and Competencies:
- Proficiency with Opera hotel management systems is a must.
- Computer literate with knowledge in MS Office, especially Word and Excel.
- Strong Customer Service skills.
- Self-motivated.
- Team player.
- Strong interpersonal and communication skills.
- Good analytical skills and problem-solving skills.
- Able to multi-task and prioritize tasks consistent with business objectives.
- Knowledgeable of basic accounting principles and revenue management.
- High attention to detail.
Experience and Qualifications:
- Bachelor’s Degree / Diploma in Hospitality Management.
- Minimum of 1 year of experience as a Receptionist/Cashier in a 4- or 5-star hotel, preferably with an international hotel brand.
Please send a cover letter, CV & supporting documents to careersnssb@swiss-belhotel.com by 15th August 2025.
Kindly note that only shortlisted candidates will be contacted.
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