RTO Staff Coordinator – Readvertisement
Full Time @HCS Affiliates Group posted 19 hours ago in Customer care & Support Shortlist Email JobJob Detail
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Job ID 3604
Job Description
RTO Staff Coordinator – Readvertisement
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit A Staff Coordinator, who will be a key point of contact between the company and their customers.
DUTIES/ROLES
- Coordinate operations control center
- Maximize the productivity of resources (people, technology etc.)
- Coach and handhold agents to maintain high operations standards
- Monitor and improve order delivery time whilst minimizing order cancellations.
- Evaluate performance with key metrics (etc.)
- Ensure quality assurance checks are completed and maintained
- Optimize delivery times and maximize Gsat
- Assist all the three users to ensure satisfaction
- Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
- Mentor staff and provide them with support required in their roles.
- Give structured and actionable daily feedback to the Team Lead/Supervisor
- Plan, perform and oversee audits on RTO processes to ensure the quality deliverable.
- Analyze quality results and present possible solutions and improvements to the Hub Supervisor.
- Interpret and comply with company quality standards.
- Follow the procedures of sampling and guidelines for collection and reporting quality data.
- Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
- Provide coaching inputs to the Supervisor and HQ in order to maximize agents’ efficiency and quality.
- Report on results of quality audits.
- Assist the OCC team when need be.
- Any other task related to operations
You have:
- Be able to work under pressure and track thousands of movements every day
- Very good command of English, both written and spoken
- Proficient in MS Office, G-docs and call centre equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
- Positive and patient
- Ability to multitask is highly recommended
- Ability to learn quickly and adopt to a fast-paced environment
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com. Indicating RTO STAFF COORDINATOR on the Subject line-
Candidates MUST indicate their Current and Expected salaries.
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