Call Centre Monitor 20 Posts

Full Time @Office Of The Registrar Of Political Parties (ORPP) posted 15 hours ago in Government
  • Nairobi County, Kenya, 01000 View on Map
  • Post Date : August 28, 2026
  • Salary: Ksh30,000.00 - Ksh100,000.00 / Monthly
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Job Detail

  • Job ID 6455

Job Description

Call Centre Monitor

ob Title: Call Centre Monitor
Advert No: ORPP/5/2026
Terms of Service Ten (10) months Short- term contract – Jan 2027- Oct 2027
Department Compliance
Job Purpose To provide accurate, timely, and professional information to the public and stakeholders on political parties and electoral processes, while supporting the documentation, processing, and management of electoral-related enquiries and independent candidate applications through the call centre system.
Reporting to Senior Officer in the Compliance Department
Duty Station ORPP Headquarters
Remuneration A consolidated Monthly Gross Salary of KSh. 60,000
Job Specification

 

 Duties and responsibilities 

The specific duties and responsibilities will entail:

  1. Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;
  2. Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers;
  3. Identify and escalate calls and enquiries from political parties, and the public that require immediate attention;
  4. Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and/or legal framework; and
  5. Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.
Person Specification

 

 For appointment to this grade, a candidate must have: –

  1. A Bachelors’ degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution;
  2. Certificate in computer applications;
  3. Be a Kenyan citizen;
  4. Have analytical skills;
  5. Be competent in report writing;
  6. Be willing to work anywhere within Kenya; and
  7. Met the requirements of Chapter Six of the Constitution

Additionally, Call Centre Monitors must possess the following attributes:

  1. Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions;
  2. Demonstrate a high level of attention to detail;
  3. Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers; and
  4. Be able to work effectively under pressure.

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